Open Accessibility Menu

Have an existing Telemedicine appointment? Click here to check in.

Click here view a brief video tutorial on how to check-in to as a patient on the platform.


The public health emergency (PHE) is scheduled to end on October 13, 2022. Medicare will ensure a 151-day extension period for the telehealth waiver to allow for a transition period. However, states have their own waivers expiring and the National Spine and Pain Centers (NSPC) network must comply with both state and federal regulations.

State-issued emergency declarations and insurer policies that were issued during the pandemic have been or are already being phased out, making telemedicine more complicated.

Due to state requirements, the NSPC network will be ending all telehealth visits effective November 8, 2022.
What is being phased out at the end of the physical health encounters?

Increased flexibility regarding where patients receive Medicare telehealth services, as well as where the services originate will revert back to match the restrictions that were in place prior to the COVID-19 public health emergency. NSPC affiliated practices do not meet Medicare telehealth originating site requirements.

Medicare will no longer cover audio-only visits for physical health encounters.

HIPAA waivers will revert back to their original status on October 13, 2022. There is no extension noted. This will affect telehealth as store and forward technology will be required. Patients will no longer be able to use previously permitted common video communication options.
NSPC affiliated practices continue to review regulatory changes as they relate to telehealth and will continue to review options for a compliant solution for telehealth as state and federal regulations adapt to technology.

For additional information about the status of telemedicine in your state, please contact your practice directly.

Telemedicine Instructions

Welcome to the Telemedicine portal. If you have been diagnosed with Coronavirus, or are experiencing symptoms of the disease, here you will find information on how to consult with your provider through our Telemedicine platform. This Telemedicine platform utilizes internet-based videoconferencing, so that patients can meet with their providers virtually. To take advantage of this capability, here is what you should know:

  1. Telemedicine is not for medical emergencies. Please call 911 or go to the nearest emergency room if you feel you are experiencing any of the following emergency medical problems:
    • Chest pain or pressure
    • Uncontrolled bleeding
    • Coughing / vomiting blood
    • Difficulty breathing or shortness of breath
    • Sudden dizziness, weakness, change in vision, slurred speech, or other neurological changes
    • Severe or persistent vomiting or diarrhea
    • Changes in mental status, such as confusion
  1. To meet with your provider using our Telemedicine platform, you will need to have a regularly scheduled appointment. If you do not already have one, you can easily book one online by clicking the blue “Book an Appointment” button, found at the top of this page. Alternatively, you can also call us at (855) 836-7246 to arrange one.
  1. In advance of your appointment, be sure you have access to an internet-enabled computer or smartphone that has video capabilities.
  1. To access the virtual waiting room in advance of your appointment, simply click here to find the location of your appointment and enter your name when prompted. If you would like to view a brief tutorial on how to check-in as a patient on the platform, click here to watch a helpful video tutorial.
  1. Once you’ve entered the virtual waiting room, the clinic staff will be alerted that you are waiting. Similar to an in-person appointment, it may take a few minutes before your provider is ready to see you. Don’t worry, the system is working. We simply ask for your patience as your provider concludes their visit with the previous patient.

Below are some other Frequently asked questions that may be helpful to read before your first appointment:

Can I call while driving?
  • No, DO NOT CALL WHILE DRIVING. The provider will immediately end the visit if you are driving.
What devices/computers can I use to access the Telemedicine platform?
  • Our Telemedicine platform can be accessed with the most recent versions of most browsers, as well as through most Apple, Samsung, HTC, Motorola, and other smartphones.
What do I do if I have trouble connecting?
  • We recommend always testing your computer before you connect if you are accessing from a PC or laptop. Our 24/7 help desk can assist with connectivity challenges and can be reached at (844) 436-9963.
What if I get disconnected?
  • Simply reconnect through the virtual waiting room. If your provider does not reappear after a few minutes, simply call the office to determine any needed follow up.
What if my microphone isn’t working?
  • There are a few easily fixed reasons why your microphone isn’t working. Here’s a 2 minute video that can walk you through fixing the problem.
Will providers have access to my medical record?
  • Yes, just as if you were with them in person, your provider will have access to your medical record during your visit.
Can I still get a prescription refill after my Telemedicine consultation?
  • Yes, if your provider deems it necessary to write a prescription as a result of your Telemedicine visit, they may do so – just as if you were with them in person.
Can I schedule my next appointment through the Telemedicine platform?
  • While it is not possible to schedule a follow up appointment on the Telemedicine platform, you can easily book one online by clicking the blue “BOOK AN APPOINTMENT” button, found at the top of this page. Alternatively, you can also call us at (855) 836-7246 to arrange one.